--- title: "Support • Teraco" description: "Teraco’s Service Level Agreements (SLAs) tightly define the operations environment and performance of the technical support and service management teams." image: https://www.teraco.co.za/wp-content/uploads/2022/08/teraco-social-sharing-facebook.jpg canonical: https://www.teraco.co.za/platform-teraco/support/ url: https://teraco.getmd.ai/platform-teraco/support/.md last_converted: 2026-10-20T03:15:14.116Z --- ```json { "@context": "https://schema.org", "@graph": [ { "@type": "WebPage", "@id": "https://www.teraco.co.za/platform-teraco/support/", "url": "https://www.teraco.co.za/platform-teraco/support/", "name": "Support • Teraco", "isPartOf": { "@id": "https://www.teraco.co.za/#website" }, "datePublished": "2022-07-31T11:07:20+00:00", "dateModified": "2022-09-20T08:14:46+00:00", "description": "Teraco’s Service Level Agreements (SLAs) tightly define the operations environment and performance of the technical support and service management teams.", "breadcrumb": { "@id": "https://www.teraco.co.za/platform-teraco/support/#breadcrumb" }, "inLanguage": "en-ZA", "potentialAction": [ { "@type": "ReadAction", "target": [ "https://www.teraco.co.za/platform-teraco/support/" ] } ] }, { "@type": "BreadcrumbList", "@id": "https://www.teraco.co.za/platform-teraco/support/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.teraco.co.za/" }, { "@type": "ListItem", "position": 2, "name": "Platform Teraco", "item": "https://www.teraco.co.za/platform-teraco/" }, { "@type": "ListItem", "position": 3, "name": "Support" } ] }, { "@type": "WebSite", "@id": "https://www.teraco.co.za/#website", "url": "https://www.teraco.co.za/", "name": "Teraco", "description": "A Digital Realty Company", "publisher": { "@id": "https://www.teraco.co.za/#organization" }, "potentialAction": [ { "@type": "SearchAction", "target": { "@type": "EntryPoint", "urlTemplate": "https://www.teraco.co.za/?s={search_term_string}" }, "query-input": { "@type": "PropertyValueSpecification", "valueRequired": true, "valueName": "search_term_string" } } ], "inLanguage": "en-ZA" }, { "@type": "Organization", "@id": "https://www.teraco.co.za/#organization", "name": "Teraco. A Digital Realty Company", "url": "https://www.teraco.co.za/", "logo": { "@type": "ImageObject", "inLanguage": "en-ZA", "@id": "https://www.teraco.co.za/#/schema/logo/image/", "url": "https://www.teraco.co.za/wp-content/uploads/2022/08/teraco-a-digital-realty-company.png", "contentUrl": "https://www.teraco.co.za/wp-content/uploads/2022/08/teraco-a-digital-realty-company.png", "width": 400, "height": 88, "caption": "Teraco. A Digital Realty Company" }, "image": { "@id": "https://www.teraco.co.za/#/schema/logo/image/" }, "sameAs": [ "https://www.facebook.com/TeracoDC/", "https://x.com/TeracoDC", "https://www.instagram.com/teracodc/", "https://www.linkedin.com/company/teraco-data-environments/", "http://www.youtube.com/c/TeracoDatacentres", "https://en.wikipedia.org/wiki/Teraco_Data_Environments" ] } ] } ``` [Skip to main content](#ajax-content-wrap) [Close Search](#) # Platform Teraco ## Always available Support ### 24/7 / 365 - [Home](https://www.teraco.co.za/) - [Platform Teraco](https://www.teraco.co.za/platform-teraco/) [Menu](#) - [Link](#) ![Teraco Support](https://www.teraco.co.za/wp-content/uploads/2022/07/flat-icon-support.svg) ![About Teraco 3](https://www.teraco.co.za/wp-content/uploads/2022/07/right-arrow-dark-blue.svg) ## Support Services ### Always available Teraco’s Service Level Agreements (SLAs) tightly define the operations environment and the performance of the technical support and service management teams. The effective and highly qualified data centre support team provides the skilled, round-the-clock service core to Teraco’s offering, with response times governed by the SLA. ### Support ### We're here to help ### Remote Hands - Resetting or rebooting of equipment - Cable replacement - Checking of alarms on equipment - ClientZone access - Remote PDU management including reboot - SLA Management - Support Ticketing & Tracking ### Facilities - Storage facilities during deployment - Staging areas during installations and for maintenance - Meeting rooms ### Support ### Client Zone ### Client Portal ClientZone’s mobile and web applications allow Teraco clients to access information for each of their deployments, log access or support tickets and order interconnects – from anywhere at any time. [Launch Client Zone](https://clientzone.teraco.co.za/) ### Contact ### Get In Touch ### Enquiry Form #### Platform Teraco - [Africa Cloud Exchange](https://www.teraco.co.za/platform-teraco/africa-cloud-exchange/) - [Africa Peering](https://www.teraco.co.za/platform-teraco/africa-peering/) - [Africa Interconnection](https://www.teraco.co.za/platform-teraco/africa-interconnection/) - [Colocation](https://www.teraco.co.za/platform-teraco/colocation/) - [Support](https://www.teraco.co.za/platform-teraco/support/) #### Company - [About Teraco](https://www.teraco.co.za/about/) - [Sustainability](https://www.teraco.co.za/about/sustainability/) - [Careers at Teraco](https://teracojobs.mcidirecthire.com/) - [Contact Us](https://www.teraco.co.za/contact-us/) - [News](https://www.teraco.co.za/news/) - [Certifications](https://www.teraco.co.za/about/certifications-and-compliance/) - [NAPAfrica](https://www.napafrica.net/) - [ClientZone](https://clientzone.teraco.co.za/) #### Locations - Johannesburg [JB1](https://www.teraco.co.za/data-centre-locations/johannesburg/) / [JB2](https://www.teraco.co.za/data-centre-locations/johannesburg/?tab=bredell-jb2) / [JB3](https://www.teraco.co.za/data-centre-locations/johannesburg/) / [JB4](https://www.teraco.co.za/data-centre-locations/johannesburg/?tab=bredell-jb4) / [JB5](https://www.teraco.co.za/data-centre-locations/johannesburg) / [Teleport](https://www.teraco.co.za/data-centre-locations/johannesburg/?tab=teleport) - Cape Town [CT1](https://www.teraco.co.za/data-centre-locations/cape-town/?tab=rondebosch-ct1) / [CT2](https://www.teraco.co.za/data-centre-locations/cape-town/?tab=brackenfell-ct2) - Durban [DB1](https://www.teraco.co.za/data-centre-locations/durban/) #### Virtual Data Centre Tour Take a virtual video tour through our world-class Isando Data Centre. #### National Contact **How can we help?** We’re available Monday to Friday, 08h00 – 17h00. - Call +27 (0)11 573 2800 - [Send us an Email](https://www.teraco.co.za/contact-us/#enquiry-form) **Support** - Call +27 (0)11 573 2800 - [Send a Support Request](mailto:support@teraco.co.za?Subject=Support Request) ![Teraco Payoff Line](https://www.teraco.co.za/wp-content/uploads/2022/07/teraco-payoff-line.svg) © 2026 Teraco. A Digital Realty Company.  [Terms](https://www.teraco.co.za/about/legal/#terms)  |  [Privacy](https://www.teraco.co.za/about/legal/#privacy)  |  [PAIA](https://www.teraco.co.za/about/legal/#paia)  |  [Certifications & Compliance](https://www.teraco.co.za/about/certifications-and-compliance/)  |  [Whistleblowing](https://www.teraco.co.za/about/legal/whistleblowing/) - [x-twitter](https://twitter.com/TeracoDC) - [facebook](https://www.facebook.com/TeracoDC/) - [linkedin](https://www.linkedin.com/company/teraco-data-environments/) [Close Menu](#) - [JB](https://www.teraco.co.za/data-centre-locations/johannesburg/) - [CT](https://www.teraco.co.za/data-centre-locations/cape-town/) - [DB](https://www.teraco.co.za/data-centre-locations/durban/) #### Platform Teraco - [Africa Cloud Exchange](https://www.teraco.co.za/platform-teraco/africa-cloud-exchange/) - [Africa Peering](https://www.teraco.co.za/platform-teraco/africa-peering/) - [Africa Interconnection](https://www.teraco.co.za/platform-teraco/africa-interconnection/) - [Colocation](https://www.teraco.co.za/platform-teraco/colocation/) - [Support](https://www.teraco.co.za/platform-teraco/support/) #### Company - [About Teraco](https://www.teraco.co.za/about/) - [Sustainability](https://www.teraco.co.za/about/sustainability/) - [Careers at Teraco](https://teracojobs.mcidirecthire.com/) - [Contact Us](https://www.teraco.co.za/contact-us/) - [News](https://www.teraco.co.za/news/) - [Blog](https://www.teraco.co.za/blog/) - [Certifications](https://www.teraco.co.za/about/certifications-and-compliance/) - [NAPAfrica](https://www.napafrica.net) - [ClientZone](https://clientzone.teraco.co.za/) #### Locations - Johannesburg [JB1](https://www.teraco.co.za/data-centre-locations/johannesburg/) / [JB2](https://www.teraco.co.za/data-centre-locations/johannesburg/?tab=bredell-jb2) / [JB3](https://www.teraco.co.za/data-centre-locations/johannesburg/) / [JB4](https://www.teraco.co.za/data-centre-locations/johannesburg/?tab=bredell-jb4) / [JB5](https://www.teraco.co.za/data-centre-locations/johannesburg/) / [Teleport](https://www.teraco.co.za/data-centre-locations/johannesburg/?tab=teleport) - Cape Town [CT1](https://www.teraco.co.za/data-centre-locations/cape-town/?tab=rondebosch-ct1) / [CT2](https://www.teraco.co.za/data-centre-locations/cape-town/?tab=brackenfell-ct2) - Durban [DB1](https://www.teraco.co.za/data-centre-locations/durban/) [Virtual Data Centre Tour](https://vimeo.com/444233206) **Get in Touch.** Call us on +27 (0)11 573 2800 or [send us an email](https://www.teraco.co.za/contact-us/#enquiry-form). © 2025 Teraco. A Digital Realty Company.  [Terms](https://www.teraco.co.za/about/legal/#terms)  |  [Privacy](https://www.teraco.co.za/about/legal/#privacy)  |  [PAIA](https://www.teraco.co.za/about/legal/#paia)  |  [Certifications & Compliance](https://www.teraco.co.za/about/certifications-and-compliance/)